Contact Us: hello@theregenpractice.com

14 Priory Court Road Bristol BS9 4DE 

ICO Registration Number: ZC089254 

Last updated: March 2026 

 

Who We Are  

The Regen Practice is an independent physiotherapy partnership providing physiotherapy services in the United Kingdom. 

We are the Data Controller for the personal data we process and are registered with the Information Commissioner’s Office (ICO). 

All physiotherapy services are delivered by Rebecca Noy and Jennifer Pinkstone, who are: 

Registered Physiotherapists with the Health and Care Professions Council (HCPC) 

Members of the Chartered Society of Physiotherapy (CSP) 

Registered with the Pelvic, Obstetric and Gynaecological Physiotherapy (POGP) network 

Appointments take place at: 

The Medical Southfield House 2 Southfield Road Bristol BS9 3BH 

 

What Personal Data We Collect  

We may collect and process the following personal data: 

Contact details (name, date of birth, address, phone/email) 

GP name/address, NHS or hospital numbers 

Physiotherapy consultation notes, including for virtual appointments 

Referral letters and clinic letters 

GP or consultant details 

Payment records (invoices and payment status — card details are not stored) 

 

How We Collect Your Information  

We collect personal data: 

When you contact us 

When you book an appointment online (in-person or virtual) 

If you are referred by another healthcare professional 

When you provide personal information via our website forms 

 

Virtual (Remote) Appointments 

Virtual consultations are delivered via a secure video platform. 

Clinical notes from virtual consultations are stored securely in Cliniko in line with GDPR. 

You are responsible for participating from a private location to maintain confidentiality. 

Technical issues during virtual sessions will not result in disclosure of your personal data. 

If an appointment cannot proceed due to unforeseen technical issues outside your control, it may be rescheduled at no additional cost. Disruptions caused by issues within your control may be subject to the standard cancellation policy. 

 

Why We Collect and How We Use Your Data  

We use your information to: 

Ensure only relevant information is saved in your physiotherapy record 

Identify and store referral letters, clinic letters, and investigation reports from other health professionals 

Manage appointments and communicate with you (in-person or virtual) 

Provide clinical assessment and treatment 

Communicate with other healthcare professionals with your consent 

Send email updates about our services where you have provided consent 

Administer online booking securely 

 

Lawful Basis for Processing  

We process personal data under the following lawful bases: 

Provision of healthcare (UK GDPR Art. 9(2)(h)) 

Legal obligation (HCPC and CSP professional standards) 

Consent (for email marketing and non-essential communications) 

Legitimate interests (practice administration, appointment management) 

We do not use automated decision-making or profiling. 

 

How Long We Keep Your Data 

Physiotherapy notes: 

Adults: 8 years after last appointment 

Children: until age 25 

Pregnancy-related records: 25 years 

Personal data on our contact list: until you ask to be removed 

 

Your Rights Under UK GDPR 

You have the right to: 

Request a copy of the data we hold about you, free of charge 

Request that we rectify or complete information if it is inaccurate or incomplete 

Request restriction of processing in certain circumstances 

Request data portability where applicable 

Withdraw consent at any time for communications you have consented to 

Request erasure of personal data from our contact list 

Clinical notes cannot usually be deleted due to UK regulatory requirements. 

To exercise your rights, contact us at hello@theregenpractice.com. 

 

Who We Share Information With 

Your GP or other clinicians (with your consent) 

Insurers, if your care is covered 

Emergency services if required for safety 

 

Where Your Data Is Stored 

Cliniko: secure, password-protected clinical notes system compliant with UK GDPR 

Website & contact forms: Wix.com, with appropriate cross-border safeguards if data is stored outside the UK 

 

How We Protect Your Data  

We take technical and organisational measures including: 

Password protection 

Access controls 

Encryption where applicable 

Staff confidentiality obligations 

 

Cookies and Website Data  

Our website uses Wix.com cookies to improve your experience and provide essential functionality: 

Enable the website to function correctly 

Remember your preferences and settings 

Help understand website usage through anonymous analytics 

By continuing to use the website, you consent to cookies. Manage or disable cookies via your browser settings. 

More info: https://www.wix.com/cookie-policy 

 

How to Complain About Data Use 

Contact us at hello@theregenpractice.com 

If unresolved, contact the ICO: 

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline: 0303 123 1113 Website: https://www.ico.org.uk